 CHARLIE CRINER
store room attendant,
Volvo Trucks North America
There may not be a bigger fan of Charlie Criner than his supervisor, Michael Stamper.
Stamper shows great pride when talking about Criner and his contributions to Volvo’s Dublin, Va., plant.
"Charlie consistently distinguishes himself with quality work and dedication," says Stamper, whose two stores at the 1.4 million-square-foot plant control $9 million of inventory and 26,000 part numbers.
"That’s 25,928 part numbers," chimes in Criner, a stores worker since 1975.
"That’s why people call Charlie ‘The Walking Computer,’" says Stamper. "He has these numbers in his head. It’s amazing."
Criner’s abilities go beyond a great memory.
He practices and preaches outstanding customer service.
"The job requires attention to detail, computer skills and technical skills, but just as important, you need people skills," says Stamper.
"If Charlie is on lunch or break and a breakdown occurs and an electrician or mechanic needs a part, Charlie is there to assist them."
He always looks for ways to save the company money.
"He identified that we were paying a high price for grease, and brought it to the attention of me and purchasing," says Stamper. "We worked together and found a better way. It resulted in an $80,000 yearly cost savings for the company."
He also points out opportunities to streamline processes.
Criner found ways to improve the plant’s CMMS by having the software manufacturer include a place to list part location. Now when the plant receives parts, attendants know exactly where the parts should go. When the part is needed, they know where it’s stocked and in which store room.
Such improvements help the two stores maintain correct inventory and reordering levels.
"It’s a great example of an hourly guy taking the initiative and making the process work better for everyone," says Stamper.
Criner’s creed for stores success?
"Know people, know their needs and know how to find anything they need," he says.
This article appeared in the December 2001/January 2002 issue of MRO Today magazine. Copyright, 2002.
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