Successful meeting and greeting

Ten strategies for getting off to a good start.

by Lydia Ramsey

Meetings and greetings make up a day in the life of every businessperson. Whether making the initial contact with a client or a colleague, you should get off on the right foot. Doing so will make the first encounter and subsequent ones go smoothly and easily. Getting off on the wrong foot can make for a difficult recovery. Save your energy for later and use these simple strategies for a successful start

Stand up when you meet someone
This allows you to engage the person on an equal level, eye to eye. By remaining seated, you send a message that you don’t think the other person is important enough to warrant the effort it takes to stand. 

If you find yourself in a position where you can’t stand up -- perhaps you are stuck behind a potted plant -- offer an apology and an explanation. You might say something like, “Please excuse me for not getting up. I can’t seem to get around the foliage.”

Smile
Your facial expression says more than your words. Look as if you are pleased to meet the other person regardless of your state of mind. Put a smile on your face for the person standing before you.

Make eye contact
Looking at the people you meet says you are focused and interested in them. If you stare off somewhere else, you may appear to be looking for someone more to your liking to come along.

Introduce yourself immediately
As soon as you approach people you don’t know or they approach you, say who you are. Don’t stand around as if someone else is in charge of introductions.

Include a statement about who you are when necessary
It is not always enough to say, “Hello, I’m Mary Jones.” Give more information: “Hello, I’m Mary Jones. I work for XYZ Corporation.”

Offer a firm handshake
Extend your hand as you give your greeting. The person who puts a hand out first comes across as confident and at ease. Make sure that this physical part of your greeting is professional: no bone-crushing grips or wimpy limp-wristed shakes.

If you are confused about men and women shaking hands, don’t be. There once was a time when women didn’t shake hands with men. We are past that. Everyone in business shakes hands with everyone else.

Learn how to make smooth introductions
In business you always introduce less important people to more important people. Say the name of the more important person first, followed by the words “I’d like to introduce...” and give the other person’s name. Be sure to add something about each person so they will know why you introduced them and will have some information with which to start a conversation.

Know who the more important person is
The client or the business prospect is more important than your boss. Just hope your boss agrees.

Pay attention to names when you meet people
It is all too common to be thinking about what you want to say next and not focus on the other person. If you concentrate and repeat the name as soon as you hear it, you stand a better chance of remembering it later.

Use first names after they give you permission
Not everyone wants to be addressed informally on the initial encounter. It is better to err on the side of formality than to offend the other person right off the bat.

In the first few minutes of meeting other people, you must make them feel comfortable and to put them ease so they will want to do business with you. When you are confident of the rules for those critical initial encounters, you will have a solid start for long-term profitable relationships.

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