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Product training still a hot button
In the two years since the last joint survey between Progressive Distributor magazine and the National Association of Hose and Accessories Distributors, there has been little change in opinion concerning the quality of product training support available from manufacturers. If anything, more distributors say training is less effective today than two years ago.
When asked to rate the quality of manufacturer product training, about 54 percent of the NAHAD distributors who responded to this year's survey gave manufacturers a rating of 4 or less on a scale of 1 to 10 (1 is low, 10 is high). That compares to 50 percent who rated product training 4 or less in 1999.
NAHAD distributors rate manufacturer product training
| |
2001 responses |
1999 responses |
| 1 (low) |
9.9% |
4.3% |
| 2 |
7.7% |
12.1% |
| 3 |
22.0% |
17.2% |
| 4 |
14.3% |
16.4% |
| 5 |
14.3% |
25.9% |
| 6 |
14.3% |
7.8% |
| 7 |
5.5% |
11.2% |
| 8 |
9.9% |
4.3% |
| 9 |
1.1% |
0.0% |
| 10 (high) |
1.1% |
0.8% |
Source: Progressive Distributor and NAHAD
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