MRO Today - MRO Today Maintenance, Repair and Operations Bookstore

Edited by an expert in the maintenance field, and with in-depth contributions from professionals in asset maintenance management, as well as consultants, university instructors, and experts in specific maintenance techniques, Asset Maintenance Management contains a wealth of information never before gathered in one package! Providing companies with the methods, strategies and practices that will help efficiently and effectively direct and shape their asset management operations, this comprehensive reference is sure to be found useful by supervisors, plant managers and directors who own, manage or service physical plants.

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Be Our Guest: Perfecting
the Art of Customer Service
(Click on title to order)

by The Disney Institute

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, for the first time, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, reveals the business behind the magic of quality service. During the last 15 years, thousands of professionals from more than 35 countries and more than 40 industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than 75 years.

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Benchmarking Best
Practices in Maintenance Management
(Click on title to order)

by Terry Wireman

Maintenance is a unique business. It requires an approach that is different from other business processes if it is to be successfully managed. Unlike any other reference in its field, Benchmarking Best Practices in Maintenance Management provides a framework for managing maintenance with options that allow decision makers to select the most successful way for them to manage their business.

Benchmarking Best Practices in Maintenance Management provides users with all the necessary tools to be successful in benchmarking maintenance management. As a revision of the author's previously successful resource, World Class Maintenance Management, it presents a logical, step-by-step methodology that will enable a company to conduct a cost-effective benchmarking effort. It is sure to be found invaluable by maintenance managers, plant engineers, operations managers and plant managers.

The book:
• Provides a clear, concise benchmarking methodology
• Clearly explains and inteprets the most current maintenance benchmarks.
• Contains a benchmarking database from more than 100 companies.
• Features current maintenance/asset management philosophies.
• Includes a new chapter on benchmarking theory.
• Features important updates to the maintenance management chapters.
• Offers more information on self-analysis.

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Complete Guide to Predictive
and Preventive Maintenance
(Click on title to order)

by Joel Levitt

A culmination of 15 years of research, teaching and consulting, this book shares the best practices, mistakes, victories and essential steps for success, which the author gleaned from working with countless organizations.

This in-depth resource is the first to give true emphasis to the four aspects of success in preventive maintenance systems -- engineering, management, economic and psychological -- thereby enabling readers to have a balanced view and understanding of what is happening in their organizations.

Additionally, it blends concrete actionable steps and structures with the theory behind the steps. The Complete Guide to Preventive and Predictive Maintenance will be found useful by maintenance directors, managers, engineers, planners and supervisors, as well as PM group leaders and PM mechanics.

Features
• Sample task lists
• Check sheets
• Photographs
• Templates for developing your own tasking
• Protocols for detailed economic analysis with examples
• Case histories

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Demystifying Six Sigma: A Company-Wide Approach to Continuous Improvement

by Alan Larson

Legend has it that Six Sigma was developed by Motorola out of sheer desperation. The company was tanking in the 1980s, a victim of its own arrogance more than anything else. When a major vendor told a business magazine that he "loved, loved, loved" Motorola's products, but "hated, hated, hated" the company, something had to change.

Motorola swallowed its pride and studied an approach that was working brilliantly for Japanese competitors. It added its own spin, focusing on total customer satisfaction supported by employee empowerment and enterprise-wide cycle time reduction. The resulting program, Six Sigma, has since proven itself worldwide.

Demystifying Six Sigma first explores how to establish the culture essential to the program. It also presents Larson's unique and highly effective continuous improvement model, designed to unite manufacturing, administration and service operations in the newly established Six Sigma culture.

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Design for Six Sigma
(Click on title to order)

by Subir Chowdhury

Six Sigma-the near-perfect rate of only 3.4 defects per million opportunities and the management strategy to which Jack Welch attributes GE’s phenomenal success-is on the list of all successful organizations as they navigate the road to dramatic profit increases and improved customer satisfaction. Even with excellent Six Sigma implementation, most companies are able to achieve only Five Sigma, which is not enough in today’s ultracompetitive marketplace. For the first time, leading quality expert and author Subir Chowdhury presents Design For Six Sigma (DFSS), a revolutionary five-step process that takes a company all the way to Six Sigma.

Chowdhury evaluated company processes based on the cash consumed and discovered that engineering stands out as a key function within any organization: The decisions made at the engineering level profoundly influence a company’s subsequent budget. Therefore, the real opportunities for increased competitiveness come from the activities associated with the engineering department. DFSS attacks a company’s problems at the product development stage and incorporates the need for quality products and increased profits.

In Design For Six Sigma, Chowdhury explains to managers and company decision makers how to fully reap the benefits of this methodology and become a market leader.

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Effective Maintenance Management:
Risk and Reliability Strategies
for Optimizing Performance
(Click on title to order)

by V. Narayan

This important new contribution to the field is written in a language and style that engineers and mangers can understand and easily apply. It examines the role of maintenance in minimizing the risk of safety or environmental incidents, adverse publicity and loss of profitability. It also discusses risk reduction tools and explains their applicability to specific situations, thereby helping you select the tool that best fits your needs and circumstances. Bridging the gap between designers/maintainers and reliability engineers, this book is sure to help businesses utilize their assets more effectively, safely and profitably.

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Everybody's Business
(Click on title to order)

by David Grayson and Adrian Hodges

Delivering a wealth of compelling data on global change, this is the perfect book for learning how to manage risk and opportunity in today's global society.

Everybody's Business provides compelling evidence to show how revolutionary change across the globe — in technology, markets, demographics, and popular values — is impacting on companies. It highlights rising expectations from key stakeholders, who demand transparency and accountability throughout a product's lifecycle and along extended supply chains. The job of a manager is this fast-moving business environment is both exhilarating and perilous, as companies remain largely unprepared for the effect on their operations. Everybody's Business is vital for anyone who wants to understand and successfully manage these challenges.

The book demonstrates how significant business risks and opportunities are created as crucial management issues emerge in the areas of ecology and environment, health and well-being, diversity and human rights, and communities. It shows how these issues, previously regarded as marginal to success, are now at the forefront of business, and guides the manger through the implications for their organization — for business strategy, for major job functions, for different industry sectors, and for those running small and medium-sized companies.

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Fast Growth: How to Attain It, how to Sustain It
(Click on title to order)

by Laurence G. Weinzimmer

Fast Growth shows how to pursue sustainable growth in any market and in any business. Offers action-based tactics that yield a wide range of benefits, including increased shareholder value and improved quality of life for managers and employees. Chapters are in sections on market catalysts, organizational capability catalysts, strategy catalysts and creating a balanced plan of attack for growth. Weinzimmer teaches strategic management at Bradley University.

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Field Guide to Project Management
edited by David I. Cleland

The skillful blend of conceptual basics and hands-on practice that made Field Guide to Project Management a cornerstone resource in the field is now completely updated in a new Second Edition. One of the best-known authorities on project management, David Cleland, developed this new edition for professionals who need a dependable, on-the-job resource to answer questions and solve problems as they arise. Field Guide to Project Management is unmatched in its wealth of reliable information on project management systems and its concise and accessible format, also making it the perfect volume to read cover to cover for a unique, up-to-date survey of the field.

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Henry Ford's Lean Vision: Enduring
Principles from the First Ford Motor Plant

In Henry Ford's Lean Vision, Wiliam A. Levinson draws from Henry Ford's writings, the procedures in his factories and historical anecdotes about the birth of lean in Japan to show that the philosophy that revolutionized Japanese manufacturing was the same philosophy that grew Ford Motor Co. into a global powerhouse.

Levinson reveals how Ford was ahead of other modern visionaries and discusses why the very ideas that made his company such a success were abandoned in his own country, and why the finally found acceptance in Japan.

The book provides the reader with proven principles and methods that can be applied in any business or service enterprise. It covers all aspects of building and running a successful enterprise, including Ford's principles for human relationships and the management of physical resources.

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Industrial Machinery Repair: Best Maintenance Practices Pocket Guide
(Click on the title to order)

by Ricky Smith and R. Keith Mobley

Industrial Machinery Repair provides a practical reference for practicing plant engineers, maintenance supervisors, physical plant supervisors and mechanical maintenance technicians. It focuses on the skills needed to select, install and maintain electro-mechanical equipment in a typical industrial plant or facility which will keep equipment operating at peak reliability and companies functioning more profitably through reduced maintenance costs and increased productivity and capacity.

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Lean Assembly: The Nuts and
Bolts of Making Assembly Operations Flow
(Click on the title to order)

by Michael Baudin

Lean Assembly is a guided tour of lean manufacturing techniques applied to existing or newly designed assembly facilities. By incorporating many photographs, the author illustrates the improvements and provides factory personnel engaged in lean initiatives with ideas, solutions, and analytical tools.

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Lean Leaders

by Paul V. Arnold

Get an inside look at the best practices of nine world-class manufacturing companies and the lean methods they use. Featured in this book of award-winning cover stories from MRO Today magazine are Boeing, Raytheon, Ariens, Dow Chemical, Intel, Flexible Steel Lacing Co., DaimlerChrysler, Batesville Casket Co. and Tenneco Automotive.

Send an e-mail to author Paul Arnold at or give him a call at ext. 219 for your copy.

Price: $20

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Lean Maintenance (Plant Engineering Series): Reduce Costs, Improve Quality, and Increase Market Share
(Click on the title to order)

by Ricky Smith and Bruce Hawkins

What is Lean? WHther referring to manufacturing operations or maintenance, lean is about doing more with less: less effort, les space, fewer defects, less throughput time, lower volume requirements, less capital for a given level of output and more. This breakthrough work is the only book available that applies Lean principles to maintenance and reliability issues.

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Let's Fix It!: Overcoming
the Crisis in Manufacturing
(Click on the title to order)

by Richard J. Schonberger

Let's Fix It shows manufacturing firms how they can rejuvenate an industry where standards of excellence have diminished and profits have dwindled by emphasizing industrial renewal: attention to the new along with a return to customer-focused basics. Schonberger presents guidelines for manufacturers to implement total continuous improvement by focusing on the human side of performance management, while offering a four-part success formula for manufacturers to create Dynamic Test Centers before they fall prey to low-cost upstarts in China, the Near East or Latin America - who are waiting to pounce on any misstep. Schonberger's plan involves:

• developing or acquiring new products;
• eliminating manufacturing wastes;
• simplifying and standardizing production; and
• moving production abroad for high-volume manufacturing.

This formula, according to Schonberger, will show manufacturers how to renew and recover from regression, erosion and complacency trends in the manufacturing industry.

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Machinery Component Maintenance and Repair (Practical Machinery Management for Process Plants Vol. 3)
by Keinz P. Block and Fred I. Geitner

This classic text on reliability w2as revised to include all new material on risk management, pre-grouted bases, laser alignment, cartridge seals maintenance, and many other topics which have undergone developments since the last revision.

Save your company hundreds of thousands of dollars a year in machinery and replacements. Reduce downtime in your plant with proper maintenance before equipment breaks down. Follow the winning techniques of world-class companies like Exxon, DuPont, Dow and dozens of others.

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Maintenance Management and
Regulatory Compliance Strategies
(Click on title to order)

by Terry Wireman

Written by a recognized expert in the industry, Maintenance Management and Regulatory Compliance Strategies is a unique reference designed to create an awareness as to how important an effective maintenance management strategy is to supporting the regulatory requirements faced by each company today. It highlights the regulatory agencies and their requirements in the context of how they impact the maintenance management function within a company. It begins with an overview of a comprehensive maintenance strategy. And in subsequent chapters it examines each of the main regulatory agencies and their requirements for the maintenance function within a company. Anyone in industry directly or indirectly responsible for the maintenance of physical assets and those responsible for regulatory compliance issues for their companies will come to rely on this valuable reference.

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Maintenance Planning
and Scheduling Handbook
(Click on title to order)

by Richard "Doc" Palmer

Talk to any maintenance manager or plant manager, and they can tell you that planning and scheduling is critical to effective maintenance. Defining "planning" as the preparatory work given to individual maintenance work orders before assigning them to specific craft persons, this never-before-available resource explains how work order planning leads to increased crew productivity - and greater overall effectiveness in just about any area of an organization's maintenance.

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Maintenance Planning,
Scheduling, and Coordination
(Click on title to order)

by Don Nyman and Joel Levitt

Well planned, properly scheduled, and effectively communicated jobs accomplish more work with a higher degree of efficiently and at a lower cost. Maintenance Planning, Scheduling, and Coordination focuses on and deals specifically with the preparatory tasks that lead to effective utilization and application of maintenance resources. It is a vital training document for planners, an educational document for those to whom planners are responsible and a valuable guide for those who interface with the planning and scheduling function and are dependent upon the many contributions of planning an scheduling for operational excellence.

Sure to aid organizations that pursue maintenance excellence, this book thoroughly covers the basics commonly contained within world-class maintenance programs: planning, parts acquisition, work measurement, coordination and scheduling. It also addresses maintenance management, performance and control. It clarifies the scope, responsibilities and contributions for the planner/scheduler function and the support of other functions to job preparation, execution and completion. All in all, this invaluable guide and reference tells the whole story of maintenance planning from beginning to end.

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Pneumatic Conveying Design Guide
(Click on title to order)

by David Mills

The Pneumatic Conveying Design Guide will be of use to designers and users of pneumatic conveying systems. Each aspect of the subject is discussed from basic principles to support those new to, or learning about, this versatile technique.

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The Practical Guide to Project Management Documentation
by John Rakos

The Practical Guide to Project Management Documentation is packed with material that slashes the time and effort expended on producing new documents from scratch. Following the processes in the Project Management Institute's Project Management Body of Knowledge (PMBOK), this one-stop, full-service book also offers tips and techniques for working with documents in each project process. Documentation for several project/client scenarios is addressed, including internal and externally contracted projects. A single project - the construction of a water theme park - is used as the case study for all the document examples.

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Practical Lean Accounting:
A Proven System for Measuring and Managing the Lean Enterprise
(Click on title to order)

by Brian Maskell and Bruce Baggaley

Although many companies have moved from mass production to lean, they have not properly integrated accounting and finance. The result has been financial functions that not only lag behind the lean initiative, but actually hinder it. To sustain lean long term, accounting, control and measurement systems within an organization must support the lean transformation. In this new book, the authors provide CFOs, controllers, accounting staff and general managers with an accounting system that supports lean.

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Overall Equipment Effectiveness:
A Powerful Production/Maintenance
Tool for Increased Profits
(Click on title to order)

by Robert C. Hansen

Concentrating on the development and measurement of true Overall Equipment Effectiveness (OEE), this book demonstrates the correlation between OEE and factory output and provides an methodology to link OEE with net profits. It also helps develop an effective foundation to support Reliability-Centered Maintenance. Several Theory of Constraint applications are included. Hansen is a consultant and Certified Maintenance Reliability Professional.
Annotation c. Book News, Inc., Portland, OR (booknews.com)

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The Perfect Engine: How to Win
in the New Demand Economy by
Building to Order with Fewer Resources
(Click on title to order)

by Anand Sharma and Patricia E. Moody

Most manufacturing companies with batch-and-queue "push" production systems have been blindsided by today's consumer who expects quality products and services delivered on demand and customized to individual taste. In The Perfect Engine, manufacturing experts Anand Sharma and Patricia E. Moody describe for the first time how leading "pull" production pioneers build to order by reducing inventory, decreasing cycle time, minimizing floor space, and eliminating waste.

Drawing on scores of examples and detailed case studies of three leaders in the demand economy field — Maytag, Pella, and Mercedes-Benz — Sharma and Moody demonstrate how these companies achieved astonishing results using the pathbreaking LeanSigma Transformation. Combining lean production and quality elements from the famous Six Sigma process, LeanSigma produces annual productivity gains of 15 percent to 20 percent. In addition, the authors show, inventory turns more than quadruple; cycle times drop by more than 70 percent; and floor space reductions of 30 percent to 50 percent are not uncommon. Sharma and Moody provide immensely readable explanations of key technical aspects of the process—for example, how cell-based one-piece flow can replace batch-and-queue with dramatically improved lead times and inventory turnover.

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The Power of Ultimate Six Sigma
(Click on title to order)

Developed by Motorola and popularized by Jack Welch and General Electric, Six Sigma remains today's hottest program for "zero defect" quality excellence. Now, Keki Bhote, member of the original Motorola team, presents an undiluted approach, applying his trademarked "Ultimate Six Sigma" method to every business process — from manufacturing and customer retention to supply chain management and leadership.

The book is packed with every technique and metric necessary for a fast, smooth implementation, giving readers everything they need to make their own companies world-class in their industry.

In addition, numerous case studies of benchmark companies illustrate the factors that contribute to success. Bhote includes assessment tools designed to help a company gauge its current status and measure future progress. This book is the ultimate guide to the ultimate quality assurance tool.

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Real Numbers

by Jean E. Cunningham and Orest J. Fiume

Recent corporate accounting scandals have shattered the trust that is the heart of doing business. As a result, public and private enterprises need to demonstrate accountability to customers, investors, partners, regulators and the public, particularly in the new Sarbanes-Oxley-like regulatory world.

One wonders if a better accounting system were in place, could these disasters have been avoided? With billions lost and lives ruined, there must be a better way.

Jean E. Cunningham and Orest J. Fiume shed some light on the problem and offer a unique solution. According to this new and timely book, current accounting practices produce financial statements that are unnecessarily complex and confusing, clouding the true financial picture of companies. The net effect is often difficulty in measuring performance, ineffective planning and loss of profits.

The solution is Lean Management Accounting. The authors, each a chief financial executive, fully detail this winning alternative, describing how simplicity and clarity can be restored, particularly in a lean organization.

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Six Sigma Deployment
(Click on title to order)

by Cary W. Adams, Praveen Gupta and
Charles E. Wilson Jr.

The authors begin with an introduction to the Six Sigma initiative by offering a chronology of events from the origin of Six Sigma to the present. This includes the changing view of quality and how companies have benefited. Readers are also introduced to the currently popular breakthrough strategy and learn how this compares to the original methodology. Along with this, the different belts are explained in detail as to what the variations are among various service providers.

Some of the unique aspects of this book include the use of Six Sigma with the various quality standards that are being implemented today, the implementation of Six Sigma in a supply chain management stream, and the analysis of different methods used by various companies, the strengths and weaknesses of each, results achieved and finally lessons learned. In addition, an appendix is provided that includes the various statistical or non-statistical tools employed during the implementation of Six Sigma.

KEY FEATURES:
• Practical information facilitates successful implementation of this methodology to help maximize return on investment
• Includes case studies from Motorola, General Electric, Allied Signal, and three small businesses
• Demonstrates how Six Sigma complements the various quality management systems

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Strategic MRO: A Roadmap for Transforming Assets into Competitive Advantage

by Richard L. MacInnes & Stephen L. Pearce

This book provides the roadmap for showing how a proper focus on enterprise asset management and the associated MRO supply chain can be a source of huge savings and strategic advantage.

Strategic MRO: A Roadmap for Transforming Assets into Competitive Advantage combines the concepts of enterprise asset management and the associated maintenance, repair and operating/overhaul (MRO) materials supply chain. It introduces the breakthrough Demand Supply Compression (DSC) methodology, which guides an organization’s thinking and doing as they seek performance improvement. Like Lean, DSC provides a practical path forward by changing a mind frame and the way in which work is performed.

Focused on achieving a future perfect and guided by meaningful principles, organizations will learn to apply compression strategies to drive out waste, time and non-value adding activities from their strategic MRO practices.

Strategic MRO utilizes case studies from a wide variety of businesses to demonstrate strategic MRO practices and implementation — It can be successfully applied to any business where maximizing return on assets is critical to success.

This is much more than a maintenance management or supply chain book because it encompasses both asset management and supply chain practices — Strategic MRO will transform your assets into a strategic advantage.

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Successfully Managing Change in Organizations: A Users Guide with Disk
(Click on title to order)

by Stephen J. Thomas

Written by a user for users, this unique book is designed for all managers who have been given the difficult task of bringing change to their organizations and making it stick. Drawing on his wealth of practical and proven experience, Thomas identifies and explains the eight key elements of change - leadership, work process, structure, group learning, technology, communications, interrelationships, and rewards. He demonstrates that these elements are interrelated, and that they constitute a Web of Change. Thus, if one element is changed, its impact on the others must be understood and adjustments must be made to the entire system.

Thomas shows how change is to be measured in each targeted element as well as on the other elements it affects. The reader will learn how to use a radar-like diagram (illustrating the aforementioned Web of Change) to generate and graph scores on each element in a form that visually portrays how they are interconnected. This analysis can be done on paper or in a spreadsheet format by using the data on the enclosed computer disk." "Providing readers with all the necessary tools, the path-finding book is an invaluable resource for anyone who wants to know, step by step, how to design and implement change successfully.

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Wiley Guide to Managing Projects
edited by Peter W.G. Morris and Jeffrey K. Pinto

This comprehensive resource presents the fundamentals of project management and ties them to strategic business systems and procedures. This insightful guide demonstrates how project management fits into an organization and offers helpful advice on applying this knowledge on the job.

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